Terms & Conditions

Grace Sydney

Website: grace-sydney.com
Last updated: 13 July 2026

These Terms and Conditions govern your use of the Grace Sydney website and any purchase you make through it.

Please read these Terms and Conditions carefully before accessing our website or placing an order.

By visiting our website, creating an account, submitting an order or otherwise using our services, you agree to be bound by these Terms and Conditions, together with our:

  • Privacy Policy.

  • Refund and Return Policy.

  • Shipping Policy.

  • Any other policies or notices published on our website.

If you do not agree to these Terms and Conditions, you should not use our website or purchase products from us.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

1. About Grace Sydney

The website grace-sydney.com is operated under the Grace Sydney brand.

Trading name: Grace Sydney
Legal business name: [Insert registered legal business name]
ABN: [Insert ABN]
Business or correspondence address: [Insert address]
Email: info@grace-sydney.com

In these Terms and Conditions, “Grace Sydney”, “we”, “us” and “our” refer to the business operating grace-sydney.com.

“You” and “your” refer to any visitor, customer or person using the website.

2. Shopify Platform

Our online store is hosted using Shopify.

Shopify provides the ecommerce platform that enables us to display and sell products to you. However, your purchase contract is with Grace Sydney and not with Shopify.

Shopify is not responsible for:

  • The products sold by Grace Sydney.

  • Product descriptions or representations.

  • Order fulfilment.

  • Shipping and delivery.

  • Returns or refunds.

  • Customer service.

  • Disputes between you and Grace Sydney.

Your use of certain Shopify features may also be subject to Shopify’s applicable terms and privacy practices.

3. Eligibility to Use the Website

By using this website, you confirm that:

  • You are at least 18 years old; or

  • You are using the website with the involvement and permission of a parent or legal guardian.

  • You have the legal capacity to enter into a binding contract.

  • The information you provide is accurate, complete and current.

  • You will use the website only for lawful purposes.

You must not use our products or website for any illegal or unauthorised purpose.

4. Website Use

You may use our website for personal, non-commercial shopping purposes.

You must not:

  • Use the website in breach of any law or regulation.

  • Attempt to gain unauthorised access to the website or another customer’s account.

  • Introduce viruses, malicious code or other harmful technology.

  • Scrape, copy, reproduce or extract website content through automated means without permission.

  • Interfere with the operation, security or performance of the website.

  • Use false information or another person’s identity.

  • Place fraudulent orders.

  • Use the website to distribute spam or unsolicited material.

  • Copy or misuse our intellectual property.

  • Use our website or services in a way that could harm Grace Sydney, Shopify, our service providers or other customers.

We may restrict or terminate access to the website where we reasonably believe these Terms and Conditions have been breached.

5. Customer Accounts

You may be able to create a customer account.

You are responsible for:

  • Providing accurate account information.

  • Keeping your password and login details secure.

  • Restricting access to your account.

  • Notifying us promptly if you suspect unauthorised account use.

You are responsible for activity conducted through your account unless the activity resulted from something within our control.

We may suspend or close an account where reasonably necessary because of:

  • Suspected fraud.

  • Unauthorised access.

  • Repeated policy breaches.

  • Abuse of our staff or services.

  • Illegal activity.

  • A request from the account holder.

  • A legal or regulatory requirement.

Closing an account does not remove any outstanding payment or order obligations.

6. Product Information

We take reasonable care to ensure product descriptions, photographs, measurements, specifications and prices are accurate.

However:

  • Colours may appear differently depending on your screen and device.

  • Product measurements may vary slightly because of manufacturing processes.

  • Pattern placement may vary between individual garments.

  • Packaging may differ from images shown.

  • Product availability may change without notice.

  • Images may include styling accessories that are not included with the product.

Material characteristics, garment measurements and included items will be stated on the relevant product page where applicable.

Nothing in this section limits your rights where a product does not match its description, sample or representation.

7. Sizing

Customers are responsible for reviewing the size guide, garment measurements and product information before placing an order.

General size labels may vary between products and manufacturers. Where available, garment-specific measurements should be used instead of relying only on standard sizing.

Please contact us before ordering if you require assistance interpreting our size information.

Providing sizing guidance does not guarantee that a particular fit will suit every individual. This does not affect your rights where the item has been incorrectly described or supplied.

8. Prices and Currency

Unless stated otherwise:

  • All prices displayed on grace-sydney.com are in Australian dollars.

  • Prices include GST where GST is applicable.

  • Delivery charges are displayed separately at checkout.

  • International duties or taxes may apply to orders delivered outside Australia.

  • Any applicable discount will be shown before you complete payment.

We may change prices at any time before an order is accepted.

A price change will not affect an order that we have already accepted, except where there has been an obvious pricing or technical error and applicable law permits us to correct it.

9. Pricing Errors

We try to ensure all prices are accurate. Occasionally, a product may be listed with an incorrect price because of a typographical, technical or administrative error.

If we identify an obvious pricing error before accepting or dispatching your order, we may:

  • Contact you and offer the option to purchase the item at the correct price; or

  • Cancel the affected item and issue a full refund.

We will not rely on this clause to avoid an order merely because the product later becomes less profitable or the market price changes.

Nothing in this section permits misleading pricing practices.

10. Orders

An order submitted through the website is an offer by you to purchase the selected products under these Terms and Conditions.

After you place an order, you may receive an automated order-confirmation email. This confirms that we have received your order but does not necessarily mean we have accepted it.

An order is generally accepted when:

  • We confirm that it has been approved for processing; or

  • The product is dispatched,

whichever occurs first.

We may decline or cancel an order before acceptance for a legitimate reason, including:

  • The product is unavailable.

  • Payment cannot be authorised.

  • The order appears fraudulent.

  • The delivery address cannot be serviced.

  • An obvious pricing or product-information error has occurred.

  • Purchase limits have been exceeded.

  • The order breaches these Terms and Conditions.

  • We are required to do so by law or a payment provider.

Where we cancel a paid order, we will refund the amount paid for the cancelled products.

11. Product Availability

Products are offered subject to availability.

Adding an item to your cart does not reserve it. Inventory may be allocated to another customer before checkout is completed.

If a product becomes unavailable after you place an order, we will contact you and may offer:

  • A refund for the unavailable item.

  • A suitable replacement, with your agreement.

  • The option to wait for restocking, where appropriate.

We will not substitute an item without your consent.

12. Order Limits and Resale

Unless we agree otherwise, products are sold for personal use and not for commercial resale.

We may apply reasonable order limits where necessary to:

  • Manage limited stock.

  • Prevent fraudulent purchasing.

  • Ensure fair access to promotional products.

  • Prevent unauthorised resale.

We will not cancel an order under this section arbitrarily or for a prohibited discriminatory reason.

13. Payments

Available payment options will be shown at checkout and may include providers such as:

  • Shopify Payments.

  • Visa.

  • Mastercard.

  • American Express.

  • PayPal.

  • Apple Pay.

  • Google Pay.

  • Afterpay.

  • Klarna.

Only retain payment methods in this section that are actually available on the website.

By submitting payment information, you confirm that:

  • You are authorised to use the payment method.

  • The information provided is accurate.

  • Sufficient funds or credit are available.

  • You authorise the relevant payment provider to process the transaction.

Payment providers may apply their own terms, fees, credit assessments and privacy practices.

We do not generally receive or store your complete payment-card details.

14. Buy Now, Pay Later Services

Where a buy now, pay later service is available, your use of that service is subject to the provider’s own eligibility requirements and terms.

Your repayment arrangement is with the relevant provider.

A refund processed by Grace Sydney will be sent through the original payment method. The payment provider will determine how the refund is applied to your payment schedule or account.

Grace Sydney cannot alter repayment arrangements controlled by a third-party provider.

15. Fraud Prevention

We and our payment or ecommerce providers may perform checks designed to prevent fraud and unauthorised transactions.

We may ask you to verify:

  • Your identity.

  • Your billing information.

  • Your delivery address.

  • Your payment authority.

We may delay, decline or cancel an order where we reasonably suspect fraud, unauthorised use or illegal activity.

Any personal information collected for this purpose will be handled in accordance with our Privacy Policy and applicable law.

16. Promotions and Discount Codes

Promotions and discount codes:

  • Are subject to their stated conditions.

  • Must be used before their expiry date.

  • May be limited to one use per customer.

  • May apply only to selected products.

  • May exclude shipping, gift cards or sale items.

  • Cannot normally be exchanged for cash.

  • Cannot be applied retrospectively unless expressly stated.

  • May not be combined unless expressly permitted.

We may cancel or refuse a promotional benefit where there has been fraud, misuse or an obvious technical error.

Any cancellation will be applied fairly and consistently.

Promotional terms do not limit rights under the Australian Consumer Law.

17. Gift Cards

Where Grace Sydney offers gift cards:

  • Gift cards are redeemable only through the channels stated at purchase.

  • Gift cards cannot be exchanged for cash except where required by law.

  • Lost or stolen gift cards may not be replaced unless we can verify ownership and remaining value.

  • Any expiry period will comply with applicable Australian law.

  • Gift cards may not be used to purchase another gift card unless expressly permitted.

Additional gift-card conditions may be displayed at the time of purchase.

18. Shipping

Shipping methods, estimated delivery periods and applicable charges are described in our Shipping Policy and at checkout.

Delivery estimates are estimates only and may be affected by:

  • Courier delays.

  • Customs processing.

  • Severe weather.

  • Public holidays.

  • Remote delivery locations.

  • High-order volumes.

  • Incorrect delivery information.

  • Events outside our reasonable control.

We will take reasonable steps to dispatch and deliver orders within the represented timeframe.

Please review our Shipping Policy before ordering.

19. International and Overseas Fulfilment

Some products may be shipped from fulfilment facilities or suppliers outside Australia, including facilities in Asia.

As a result:

  • An order may arrive in more than one parcel.

  • Different products may have different tracking numbers.

  • Parcels may be processed through international logistics networks.

  • Delivery may take longer than domestic delivery.

  • Product packaging may display international shipping information.

Where a product is shipped from outside Australia, this will not remove Grace Sydney’s responsibilities as the retailer or reduce your rights under the Australian Consumer Law.

We remain your point of contact for order issues.

20. Delivery Addresses

You are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you identify an error. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

Where a parcel is returned because of:

  • An incorrect or incomplete address.

  • Failure to collect the parcel.

  • Refusal of delivery.

  • Failure to follow reasonable delivery instructions,

we may recover reasonable and actual redelivery or return costs where permitted by law.

This does not apply where the delivery problem was caused by us, our supplier or the courier.

21. Delivery Risk and Title

Ownership of a product passes to you when full payment has been received and the product has been delivered, subject to applicable law.

Responsibility for a parcel does not automatically pass to you merely because a tracking system marks it as dispatched.

If tracking states that a parcel was delivered but you have not received it, contact us promptly so we can investigate with the courier.

Nothing in this section excludes any legal responsibility we have for delivering your order to the agreed address.

22. Delayed or Missing Parcels

If a parcel is delayed or appears to be missing:

  • Check the tracking information.

  • Check with other household members or building management.

  • Check for any safe-drop or collection notice.

  • Contact us at info@grace-sydney.com.

We may need to open an investigation with the relevant courier before confirming whether a parcel is lost.

Where a parcel is confirmed lost, we will provide an appropriate remedy, which may include a replacement or refund.

23. Returns and Change of Mind

Eligible change-of-mind returns are governed by our Refund and Return Policy.

Unless otherwise stated, change-of-mind returns must:

  • Be requested within the period stated in that policy.

  • Be authorised before being sent.

  • Be unused, unworn and unwashed.

  • Include original tags and packaging.

  • Meet all hygiene and condition requirements.

Customers are generally responsible for change-of-mind return postage.

Our voluntary change-of-mind policy is provided in addition to, and does not replace, rights under the Australian Consumer Law.

24. Faulty, Damaged or Incorrect Products

Products purchased by Australian consumers come with guarantees that cannot be excluded under the Australian Consumer Law.

Among other requirements, products must:

  • Be of acceptable quality.

  • Be fit for any purpose represented or made known.

  • Match their description.

  • Match any applicable sample or demonstration.

  • Comply with relevant express warranties.

If a product is faulty, damaged, unsafe, incorrectly supplied or otherwise fails to meet a consumer guarantee, contact us at info@grace-sydney.com.

Depending on the circumstances and applicable law, you may be entitled to:

  • A repair.

  • A replacement.

  • A refund.

  • Compensation for reasonably foreseeable loss or damage.

We will not require you to pay unreasonable return, assessment or processing fees for a product confirmed to be covered by the consumer guarantees.

Any stated reporting period for damaged items is intended to help us investigate quickly. It does not remove rights that continue for a reasonable period under applicable law.

25. Major and Minor Failures

Where a product has a major failure under the Australian Consumer Law, you may be entitled to reject the product and choose between a refund or replacement.

A major failure may include circumstances where:

  • A reasonable consumer would not have purchased the product had they known about the problem.

  • The product is substantially unfit for its normal purpose and cannot easily be fixed.

  • The product is substantially unfit for a purpose made known to us and cannot easily be fixed.

  • The product is unsafe.

  • The product differs significantly from its description or sample.

Where a problem is minor, we may be entitled to provide a remedy within a reasonable period, such as a repair or replacement.

Nothing in these Terms and Conditions determines or limits whether a failure is major or minor under applicable law.

26. Hygiene-Sensitive Products

For health and hygiene reasons, some products may not be eligible for change-of-mind returns once opened, worn or used.

These may include:

  • Underwear.

  • Hosiery.

  • Swimwear without an intact hygiene seal.

  • Earrings.

  • Other clearly identified hygiene-sensitive products.

This restriction does not apply where a product is faulty or another legal remedy is available.

27. Order Cancellations

You may request an order cancellation by contacting us as soon as possible.

We will make reasonable efforts to cancel the order before processing or dispatch. However, we cannot guarantee cancellation once fulfilment has begun.

If an order has already been dispatched, you may request a return after delivery under our Refund and Return Policy.

We may cancel an order before acceptance for a reason permitted under these Terms and Conditions.

28. Refunds

Approved refunds will normally be issued to the original payment method.

Refund timing may depend on:

  • Our processing time.

  • Your bank.

  • Your card issuer.

  • Your payment provider.

  • A buy now, pay later provider.

We cannot normally issue a refund to a different account or payment method.

Where a full refund is required under the Australian Consumer Law, it will include amounts that must legally be refunded.

29. Chargebacks and Payment Disputes

Please contact us first if you believe there is an issue with your order so we can attempt to resolve it.

This does not prevent you from contacting your financial institution or exercising any legal right.

Where a chargeback or payment dispute is raised, we may provide the payment provider with relevant records, including:

  • Order confirmation.

  • Payment information.

  • Shipping and tracking records.

  • Delivery confirmation.

  • Customer communications.

  • Return instructions.

  • Submitted photographs or videos.

  • Evidence of policy acceptance.

  • Fraud-prevention information.

You must not knowingly submit false or misleading information in connection with a payment dispute.

We will not penalise a customer merely for exercising a legitimate right to dispute an unauthorised or unresolved transaction.

30. Reviews and User Content

You may be able to submit reviews, photographs, comments or other content.

By submitting content, you confirm that:

  • You created it or have permission to use it.

  • It is accurate to the best of your knowledge.

  • It does not infringe another person’s rights.

  • It is not defamatory, abusive, threatening or unlawful.

  • It does not contain malicious code.

  • It does not include another person’s private information without permission.

  • It is not submitted in exchange for an undisclosed benefit.

You retain ownership of your content.

By submitting content to us, you grant Grace Sydney a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, display and share that content for operating, improving and promoting the business, subject to our Privacy Policy and applicable law.

We may moderate or remove content for legitimate reasons, including illegality, privacy violations, spam, irrelevant content or abuse.

We will not remove a genuine negative review solely because it is unfavourable.

31. Marketing Communications

Where permitted by law, we may send marketing communications if you have consented or if another lawful basis applies.

You may unsubscribe at any time using:

  • The unsubscribe link in an email.

  • The opt-out instruction in an SMS.

  • A request sent to info@grace-sydney.com.

Unsubscribing from marketing will not prevent necessary service communications, such as order confirmations and shipping notifications.

Further information is available in our Privacy Policy.

32. Third-Party Tools and Services

Our website may use third-party tools, apps, payment services, analytics platforms and other integrations.

These services may be provided on an “as available” basis and may be governed by separate terms.

We are not responsible for an independent third party’s conduct where that conduct is outside our control. However, this does not remove any responsibility we have under applicable law for services we choose to use in fulfilling your order.

You should review the terms and privacy policies of relevant third-party services.

33. Third-Party Links

Our website may contain links to third-party websites.

A link does not necessarily mean we endorse or control the third-party website.

We are not responsible for:

  • Third-party content.

  • Third-party privacy or security practices.

  • Products purchased directly from another business.

  • Transactions conducted outside grace-sydney.com.

You should review the terms and policies of any third-party website before using it.

34. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to Grace Sydney.

Protected content may include:

  • The Grace Sydney name and logo.

  • Product photographs.

  • Graphics.

  • Website layouts.

  • Written copy.

  • Videos.

  • Product names.

  • Designs.

  • Icons.

  • Downloadable materials.

You may view and use the website for personal shopping purposes.

You must not reproduce, distribute, modify, publish, sell, commercially exploit or create derivative works from our content without written permission, except where permitted by law.

Third-party trademarks remain the property of their respective owners.

35. Feedback and Suggestions

You may send us ideas, feedback or suggestions.

Unless we agree otherwise in writing:

  • You are not required to provide feedback.

  • We are not required to use it.

  • No payment is owed for using general feedback.

  • You should not submit confidential information as unsolicited feedback.

This section does not transfer ownership of any intellectual property you clearly identify as your proprietary work.

36. Website Availability

We aim to keep the website available and accurate but cannot guarantee uninterrupted access.

We may temporarily suspend or restrict the website for:

  • Maintenance.

  • Security.

  • Updates.

  • Technical problems.

  • Legal compliance.

  • Events outside our reasonable control.

Where reasonably possible, we will attempt to minimise disruption.

We are not liable for inconvenience caused solely by a temporary website interruption, except where liability cannot lawfully be excluded.

37. Errors and Omissions

The website may occasionally contain typographical, technical or administrative errors.

We may correct errors and update information where reasonably necessary.

We will not materially change an accepted order without your agreement, except where permitted by law.

If a correction affects an order, we will contact you and offer an appropriate option, which may include cancellation and a refund.

38. Prohibited Conduct

You must not use the website to:

  • Commit or encourage illegal activity.

  • Infringe intellectual-property rights.

  • Harass, threaten or harm another person.

  • Submit false or misleading information.

  • Transmit malware.

  • Collect personal information without authority.

  • Interfere with website security.

  • Send spam.

  • Conduct fraudulent payments or chargebacks.

  • Circumvent purchase limits.

  • Impersonate another person.

  • Facilitate intentional self-harm.

  • Call for or threaten violence against a person or group.

  • Breach Shopify’s applicable platform rules.

We may report suspected illegal conduct to relevant authorities.

39. Suspension and Termination

We may suspend or terminate your access where reasonably necessary because:

  • You materially breach these Terms and Conditions.

  • We reasonably suspect fraud or illegal activity.

  • Your activity threatens website security.

  • You repeatedly abuse our staff, services or policies.

  • We are required to act by law, Shopify or a payment provider.

Where appropriate, we may give you notice and an opportunity to address the issue.

Termination does not affect rights or obligations that arose before termination.

40. Consumer Guarantees and Non-Excludable Rights

Nothing in these Terms and Conditions excludes, restricts or modifies:

  • The Australian Consumer Law.

  • A consumer guarantee.

  • A statutory warranty.

  • A right or remedy that cannot lawfully be excluded.

To the extent of any inconsistency, applicable law prevails over these Terms and Conditions.

41. Limitation of Liability

To the maximum extent permitted by law, Grace Sydney is not liable for loss caused solely by:

  • Your misuse of a product.

  • Failure to follow care instructions.

  • Unauthorised alteration of a product.

  • Your provision of incorrect delivery information.

  • Your breach of these Terms and Conditions.

  • An event outside our reasonable control.

We do not exclude liability for:

  • Fraud.

  • Wilful misconduct.

  • Death or personal injury caused by negligence where liability cannot be excluded.

  • Breach of consumer guarantees.

  • Any other liability that cannot lawfully be excluded or limited.

Where the law permits liability to be limited, any limitation will apply only to the extent that it is fair, reasonable and lawful in the circumstances.

42. Indemnity

To the extent permitted by law, you are responsible for reasonably foreseeable loss suffered by Grace Sydney as a direct result of your:

  • Fraudulent activity.

  • Illegal use of the website.

  • Deliberate infringement of intellectual-property rights.

  • Material breach of these Terms and Conditions.

You will not be responsible under this section for loss:

  • Caused by Grace Sydney.

  • Caused by a third party outside your control.

  • That is indirect or not reasonably foreseeable.

  • That cannot lawfully be imposed on you.

43. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, such as:

  • Natural disasters.

  • Severe weather.

  • War or civil unrest.

  • Government restrictions.

  • Strikes.

  • Transport disruption.

  • Customs interruption.

  • Telecommunications failure.

  • Widespread cyber incidents.

  • Public-health emergencies.

This clause does not remove rights available under the Australian Consumer Law.

If an event materially prevents us from fulfilling an order, we will contact you and provide an appropriate solution, which may include a refund.

44. Changes to These Terms

We may update these Terms and Conditions to reflect changes in:

  • Our operations.

  • Website features.

  • Products.

  • Service providers.

  • Legal requirements.

  • Shopify or payment-platform requirements.

Updated terms will be published on grace-sydney.com with a revised effective date.

Changes apply prospectively and will not unfairly alter an accepted order or existing consumer right.

Your continued use of the website after an update means the revised terms will apply to future website use and future orders.

45. Severability

If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that part will be interpreted or removed only to the extent necessary.

The remaining provisions will continue to operate.

46. No Waiver

If we do not immediately enforce a right under these Terms and Conditions, that does not mean we have waived the right.

Any waiver must be clear and applies only to the specific circumstances in which it is given.

47. Entire Agreement

These Terms and Conditions, together with the policies expressly incorporated into them, form the agreement between you and Grace Sydney concerning use of the website and purchases made through it.

They do not exclude representations or rights that cannot lawfully be excluded.

48. Assignment

You may not transfer your rights or obligations under these Terms and Conditions without our consent.

We may transfer our rights or obligations as part of a legitimate sale, restructure or transfer of the business, provided this does not reduce your existing rights.

49. Governing Law

These Terms and Conditions are governed by the laws of the Australian state or territory in which Grace Sydney’s legal business is registered.

Applicable state or territory: [Insert state or territory]

You and Grace Sydney submit to the non-exclusive jurisdiction of the courts of that state or territory and any courts entitled to hear appeals from them.

Nothing in this section prevents a consumer from exercising a right to bring a claim in another jurisdiction where applicable law permits it.

50. Dispute Resolution

If you have a concern, please contact us first at info@grace-sydney.com.

Please include:

  • Your name.

  • Order number.

  • A description of the issue.

  • The resolution you are seeking.

  • Relevant documents or photographs.

We will make reasonable efforts to review and respond to the issue.

Nothing in this section prevents you from:

  • Contacting your state or territory consumer-protection agency.

  • Reporting an issue to the ACCC.

  • Contacting a payment provider.

  • Seeking independent legal advice.

  • Exercising any other legal right.

51. Contact Information

Questions about these Terms and Conditions should be sent to:

Grace Sydney
Website: grace-sydney.com
Email: info@grace-sydney.com
Legal business name: [Insert registered legal business name]
ABN: [Insert ABN]
Business or correspondence address: [Insert address]